Cushman & Wakefield is a leading international company rendering consultancy services on the real estate market. The company supplies integrated solution by means of active consultancy, implementing construction projects and management on behalf of lessors, lessees and investors at all stages of real estate construction and maintenance. The company provides solutions regarding purchase, sale, financing, rental and asset management.

The company provides consulting services in the area of pricing, planning and strategic research, analyzing real estate portfolios, selecting real estate, providing help in finding locations and many others. Cushman & Wakefield provides consultancy services for a wide range of Customers, from international corporations to public sector to private companies and individual Customers.

Remote service for Lessees’

Cushman & Wakefield Polska Sp. z o.o. is a leading international company rendering consultancy services on the real estate market. The company’s full offering includes  active consultancy, implementing construction projects and management on behalf of lessors, lessees and investors at all stages of real estate construction and maintenance.  Moreover, the offering includes  purchase, sale, financing, rental and asset management.

In Warsaw, Cushman & Wakefield Polska Sp. z o.o. maintains 12 commercial properties, i.e. Warsaw Towers, Skylight, Focus and Metropolitan. The company's activity regarding processing and monitoring Lessees' requests as well as managing technical maintenance schedule in Warsaw’s building is supported by SAP Business One platform dedicated to commercial real estate.

"We have been looking for a solution which will facilitate Lessees' processing in an innovative manner and suggest a new and competitive standard. We have chosen an on-line solution presented by SUPREMIS company. The solution facilitates communication between all interested parties 24/7." - explains Ms. Aneta Rogowicz - Gała, Deputy Head of Asset Management.

On-line platform for maintenance requests

Maintenance requests platform is based on on-line tools for SAP Business One. The platform facilitates processing of over 400 Lessees and improves work of 12 real estate administrators and external maintenance, cleaning, security, elevator maintenance and fire-fighting companies.

The process of maintenance request and failure notification handling and monitoring begins with Lessee’s logging on to a dedicated website. Entered data regarding maintenance is transferred to an appropriate maintenance, cleaning etc. company. Any file can be attached to a request, therefore it is possible to send pictures.

However, platform functionality does not only involve transferring requests between Lessees and external service companies. On the basis of entered information, the system manages request processing. Depending on the building which the request concerns, suitable maintenance companies are assigned. It is worth emphasizing that an administrator and brokers are assigned to each building. Having received the request, maintenance companies specify request fulfillment date. Owing to this, the platform can send notifications about past due dates to interested parties. When the request is closed, the responsible company mark the request as fulfilled. The processing of high priority requests has also been foreseen. Such requests can only be closed by platform users with the highest privileges such as an administrator or Cushman & Wakefield department managers.

Apart from safeguarding the timeliness of request fulfillment, the platform also helps to perform quality assessment. Each party concerned by a request can comment it and thus evaluate the works. Additionally, a maintenance request report is available for a building administrator and a Cushman & Wakefield department manager. The report can be generated at any time on the basis of current data or viewed via a web browser. All requests visible in the report can be viewed according to location, request status, type of failure etc. For convenience, the report can be exported to Excel spreadsheet.

Managing technical maintenance schedule

The platform enables to record detailed information on technical maintenance which can be scheduled by administrators. One the basis of the schedule, reminders are automatically sent to users according to their individual preferences. Similarly as in the case of repair requests, the platform safeguards timeliness and high quality of technical maintenance services.

Implementing the on-line platform dedicated to real estate sector facilitates communication, increases the quality of rendered services and allows to save precious time thus positively affecting satisfaction of all users.

Data security

Suitable roles defining privileges are assigned to each user of the platform. Location-wise restrictions are present. Each users sees only information regarding him or her, i.e. selected requests with comments and attachment as well as dates of technical maintenance. Selected users are able to control who and when uses the platform. Data security is under control.