One Money Mail is a company which has been rendering its business activity in the United Kingdom since 2004. The company specializes in managing systems of money transfer to Poland. Sami Swoi is one of the company’s systems – strictly speaking, an IT platform meant for international money transfers. Currently, the company handles ca. 30,000 returning customers. The challenge for One Money Mail Ltd. is to perfectly adjust the character of the organization’s activity and its all resources to the character of customers’ needs and the changing environment.