Intranet (Windows SharePoint Services) employed in a company can facilitate the exchange of information regarding Customers between employees. In order to do so, it is necessary to create an intranet website which will serve as a comprehensive Customer Record.

On such an internal website it is possible to publish information regarding Customers, from contact details, to payment method, to Customer website address and a library of associated documents.

Within a website, which will serve as a record, it is possible to create any number of document libraries. Depending on the information you find crucial, you can create, e.g., the library of contracts concluded with Customers, library of meeting notes, acceptance reports, and even faxes, e-mails, photos or scanned images. It is also a great place where documents such as offering or project can be stored and handed over to Customer. Thanks to intranet, a number of employees can work simultaneously on one document. If made changes turn out to be erroneous, you can easily restore previous versions of the offering or project, because intranet provides a feature of document revision control. It is worth noticing that only employees selected by you can be granted access to given libraries and documents.

And if you are working on the project for Customer, Windows SharePoint Services will serve as a tool for assigning tasks and tracking work progress. Integration with Microsoft Office suite allows to transfer information on assigned tasks to MS Office applications and the notification capability will make it possible to obtain current information on the progress status.

The latest information on your Customer can be transferred to other employees by placing a notice on the Customer website.

Intranet can also help in planning and tracking important meetings’ dates, finishing work stages, maintenance at Customer’s etc. In action planning, the calendar comes in handy.

Finally, it should be emphasized that flexibility of building websites is so big, that the website devoted to particular Customer can be decorated using Customer’s logo.

If you find maintaining good relations and providing high-quality service to your Customers important, consider implementing Windows SharePoint Services, which can serve as an electronic Customer record. All types of information on your Customer - confidential, crucial and general – will now be stored in one, safe place.