SAP service - SUPREMIS

SAP service

We are here to help

If you are using SAP Business One, you can count on the full support of our team.

The mission of our department is:

„Increasing customer satisfaction by anticipating, identifying and meeting the requirements in a manner that benefits and leading to their long-term relatioship”.

Be proactive! We don’t promise, but deliver solutions. We take care of that all important information was stored in the online system and applications available for the two sides for many years. Working with our customers, we try to understand the need and put ourselves in the role of client. We don’t ignore even small service task.

Each entry whether the issue is a chance for us.

Action taken by Suport Team it not only regards to answer the phone and register service task in system. Our activities is much more. We are looking for solutions, optimization, ergonomics, predict, because we always try to get the best solution for the needs of our clients.

As the only partner we obtained certification in SAP Active Quality Management program, also in the area of providing customer support.

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The range of our activities is very wide. If there will be new needs – we expand it flexibly.

Benefits:

  • preservation operational readiness of our customers through rapid problem solving, customer service in Poland and abroad,
  • software development with new needs and customer business development, through the implementation of new functionalities, processes, adapting the current programming of additional solutions
  • learn from the experience of hundreds of customers of SAP Business One and dozens of specialized consultants.

Within the services we offer:

  • possibility to contact us by e-mail and telephone,
  • access to an online applications portal (full story submissions, comments, e-mail notification, deadline)
  • user training,
  • service visits in your comapany, both in Poland and abroad,
  • installation of new software versions,
  • reports, analyzes, dashboards, prints design,
  • close cooperation with IT staff.

Our Customer Support Department staff provide assistance by telephone, e mail and internet. Specialists have access to an extensive knowledge base containing all the requests of our customers and to constantly updated summary containing technical data on all products offered by the company.

Need help with SAP Business One? Contact us today: Call or write.

 

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