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Omnichannel and e-commerce

The omnichannel strategy integrates many sales channels, ensuring consistency and uniformity of sales activities.

All possible channels of reaching and customer service cooperate with each other, regardless of the place or form of purchase chosen by the customer. Advanced technology and the selection of appropriate IT tools supporting the idea of ​​multi-channel sales are to provide the customer with the flexibility to choose the form of purchase, giving him a sense of comfort and building his loyalty.

Omnichannel is implemented by combining sales opportunities through a network of traditional stores, a network of online stores, customer service office / call center. In general, the use of the omnichannel strategy means meeting the needs and expectations of the customer in the form of tools that allow him to choose one or more options for the forms of purchase at the same time.

The SAP Business One system implements the multi-channel sales strategy, providing its users with various tools and mechanisms.

The SAP Business One business solutions platform includes built-in Integration Framework tools, responsible for the integration of all technological and business solutions, allowing for a consistent sales and warehouse policy, as well as managing pricing strategies and discount policy.

The idea of omichannel in SAP Business One guarantees constant and sustainable sales development in all channels: stationary stores (SAP Customer Checkout – POS), online stores (B2B Platform, B2C Platform), sales on Allegro and ebay, mobile applications for traders and others. In addition, the SAP technology coordinates the integration of payments and financial settlements and supervises the management of trade limits. For full automation of customer service, SAP Business One also enables solutions supporting data exchange with courier companies and supports e-marketing, also with the use of social media.

The strength of SAP Business One, supporting the omnichannel strategy, is the analyst.

The system provides advanced analyzes based on real data thanks to SAP HANA and SAP Analytics Cloud. Easy insight into activities carried out in various sales channels, allows you to make the right decisions, supported by predictive tools, based on, among others, on the analysis of sales trends

The omnichannel strategy implemented with the use of SAP Business One means synergy and cooperation of online and offline sales tools, uniformity of rebate and loyalty programs, as well as coordination of inventory levels in a dispersed warehouse structure (also taking into account warehouses in traditional stores using SAP Customer Checkout (POS).

Case study

Case study

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Cena

The price of purchasing and implementing the system is determined by many factors specific to the industry in which the organization operates, as well as individual customer expectations and needs. The price is also influenced by the software delivery model (local or in the cloud) and the method of settlement (subscription or one-time fee). To estimate the amount of investment in a solution tailored to your needs, the following process most often works:

SEND AN INQUIRY

Using the contact form or via chat, contact us and write what system you are interested in or what problem you want to solve.

CONTACT WITH THE CUSTOMER

In the second step, our account manager will contact you to arrange the details. Thanks to this, we will get to know your needs better and choose the right solution.

SOLUTION PRESENTATION

We present a solution configured for the needs of your company and its processes. During the presentation, we also most often specify the necessary functionalities.

INDIVIDUAL PRICING

Having full knowledge, we prepare a price offer for the purchase and implementation of the system and discuss it in detail.

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